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Utter Loyalty

The ELA™ - Europe's Loyalty Association

Utter Loyalty brings you live, on-location conversations from the heart of the loyalty and CRM industry. Loyalty leaders speak as themselves — no scripts, no rehearsals, no best-practice theatre. Just raw thinking, real opinions, and the grey areas shaping loyalty right now.

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Episodis

9 episodis

  1. Introducing the Diploma in Loyalty Neuroscience with Chartered Psychologist, Dr Simon Moore 28:28
  2. Restaurant Rewards: From Corporate to Customer-Centric Loyalty 15:17
  3. How Medik8 Turned Customer Insight into Loyalty Growth 10:05
  4. Odeon’s Loyalty Strategy: Less Noise, More Reasons to Return with Adam from ODEON Cinemas Group 12:33
  5. The Loyalty Industry Has Been Selling the Wrong Idea with Suzanne from VoucherCodes 15:48
  6. Community Over Points: Rethinking Loyalty with Julia from Tiptapp 13:46
  7. Loyalty Without Points: How Marshall Is Turning Fans into Believers 14:52
  8. Taking a Brand Through Its First Loyalty Journey With Lush 9:33
  9. The Retail Loyalty Flywheel: Data, Leadership and Long-Term Thinking with Emily Wells, Head of Transformation at Sainsbury's 15:20