Unlocking Vulnerability

Helen Pettifer

This podcast is about one simple but powerful idea: supporting vulnerable customers better — with empathy, confidence, and good practice. I’ll be joined by brilliant guests sharing real stories, practical ideas, and fresh perspectives on supporting people when it matters most. Because vulnerability can affect any of us — at any time. Join me for Unlocking Vulnerability. Listen, learn, and be part of the conversation.

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76 Folgen

The Power of Personal Impact vor 5 Tagen 36:15
ISO 22458: Bringing Inclusive Service to Life vor 1 Monat 32:31
Inclusive Design: Start Small, Make a Difference vor 2 Monaten 35:25
Can Wealth Create Vulnerability? vor 6 Monaten 35:06
Episode 72 - Why Suicide Prevention Is Everyone’s Business vor 7 Monaten 48:12
Why “Vulnerable Customer” Isn’t the Whole Story vor 7 Monaten 41:41
Back to Basics: Embedding Vulnerability Across the Customer Journey vor 8 Monaten 25:29
When Customers Don’t Just Need Power — They Need People vor 8 Monaten 32:20
Exploring a decade of vulnerability insights and support vor 9 Monaten 48:11
Episode 67 - A Conversation about Grief vor 4 Jahren 40:48
Episode 66 - Building a Vulnerability Army vor 4 Jahren 4:14
Episode 65 - A conversation on Neurodiversity vor 4 Jahren 34:42
Episode 64 - Campaign to End Loneliness vor 4 Jahren 38:06
Episode 63 - Financial Skills Partnership in Melton Mowbray vor 4 Jahren 35:21
Episode 62 - A chat about loneliness vor 4 Jahren 33:52
Epiosde 61 - Ways to help in the cost of living crisis vor 5 Jahren 10:26
Epsiode 60 - Utility Warehouse's Award Winning Initiative vor 5 Jahren 34:23
Episode 59 - The UKRN and Vulnerability vor 5 Jahren 24:54
Episode 58 - Fuel Bank Foundation vor 5 Jahren 43:12
Episode 57 - Zero Discrimination Day vor 5 Jahren 38:17
Episode 56 - Random Acts of Kindness Day vor 5 Jahren 3:42
Episode 55 - February News vor 5 Jahren 8:39
Episode 54 - Mental Health and Wellbeing at Christmas vor 5 Jahren 31:42
Episode 53 - World Braille Day vor 5 Jahren 9:22
Episode 52 - The Money & Mental Health Policy Institute vor 5 Jahren 47:56
Episode 51 - A Discovering Alcoholic vor 5 Jahren 31:52
Episode 50 - What I've learnt over 5 years and 50 episodes vor 5 Jahren 8:31
Episode 49 - Using Complaints to Identify Vulnerability vor 5 Jahren 41:24
Episode 48 - Accessibility and Microsoft vor 5 Jahren 34:52
Episode 47 - Recruiting for Vulnerability vor 5 Jahren 9:08
Episode 46 - Creating Hope Through Action vor 5 Jahren 59:46
Episode 45 - Resources, tools and training vor 5 Jahren 23:37
Episode 44 - Conversation with the Consumer Council vor 5 Jahren 38:30
Episode 43 - Supporting New Parents vor 5 Jahren 8:20
Episode 42 - Accessibility and Vulnerability vor 5 Jahren 14:10
Episode 41 - Building a Customer Vulnerability Programme vor 5 Jahren 35:07
Episode 40 - Supporting short-term vulnerability vor 5 Jahren 10:22
Episode 39 - Is vulnerability still the right term to use? vor 5 Jahren 40:36
Episode 38 - What are the drivers of vulnerability? vor 5 Jahren 7:17
Episode 37 - Rare Chromosome Disorder Awareness Day vor 5 Jahren 10:20
Episode 36 - Picking at Perfection vor 5 Jahren 8:24
Episode 35 - The Timpson Foundation vor 5 Jahren 31:45
Episode 34 - Mental Health First Aid vor 5 Jahren 27:08
Episode 33 - The Benefits of Effective Policies vor 6 Jahren 28:42
Episode 32 - Developing the Vulnerable Customer Experience vor 6 Jahren 38:15
Episode 31 - Yorkshire Building Society and Vulnerability vor 6 Jahren 32:59
Episode 30 - Analysis of a Case Study vor 6 Jahren 36:43
Episode 29 - My thoughts on the FCA Guidance vor 6 Jahren 5:38
Episode 28 - Positives from the last 12 months vor 6 Jahren 6:25
Episode 27 - Alternatives to Suicide vor 6 Jahren 37:40