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Serving You

Jeff Klein

Serving You is a look at the restaurant industry from current and previous professionals in it. Whether you're eating out at restaurants or working in them, this podcast will dive into a topic each episode about the do's and don'ts about customer service. Matt, Melissa, and Jeff have a combined 40 years of experience in different aspects of the industry and they explore a concern/note/topic that one brings to each episode. Join as they figure out whats best for the industry whether you're working in it, or just enjoy eating out.

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23 Folgen

  1. Serving You - Running the Server 18:44
  2. Serving You - Institutions 23:57
  3. Serving You - the Weeds 16:56
  4. Serving You - Boundaries 16:11
  5. Serving You - Cell Phone Etiquette 14:57
  6. Serving You - the Host Stand 20:31
  7. Serving You - Local vs Corporate 25:16
  8. Serving You - What to tip on?? 21:24
  9. Serving You - Regulars 22:37
  10. Serving You - Stigmas 18:35
  11. Serving You - Indifference 18:07
  12. Serving You - Solo Dining 20:17
  13. Serving You - Gratuity 18:43
  14. Serving You - Not Paying Attention 22:56
  15. Serving You - Upselling 22:43
  16. Serving You - Tipping Out 25:44
  17. Serving You - Supporting Tables 18:37
  18. Serving You - Runners 25:11
  19. Serving You - Returning Food 25:45
  20. Serving You - Refills 22:29
  21. Serving You - Servitude 27:22
  22. Serving You - Christmas 25:24
  23. Serving You - Premiere 34:05