X-Lab
Nicole Vollert
xLab is the behind-the-scenes podcast of the Experience Innovation Lab — where ideas turn into real experiments that improve how we care for pets, clients, and each other.This isn’t a polished highlight reel. It’s the work in progress.Each episode invites you inside the Lab as we:Surface real experience friction from hospitalsTest small, practical ideas (not big corporate rollouts)Learn what works, what doesn’t, and whyCo-design with frontline teams — not for themYou’ll hear candid conversations with care teams, operators, clinicians, and leaders as we wrestle with questions like:How do we reduce client anxiety during long visits?How do we make updates clearer without burning teams out?How do we test improvements fast — without adding complexity?Whether you’re directly involved in a pilot or just curious how experience innovation actually happens, xLab lets you follow the journey in real time — the thinking, the tradeoffs, and the learning along the way.This is where Experi