Work Tech Weekly
How to Build a Coaching Culture People Actually Want to Work In
44:27
Jenn Harrold's hiring model at NewDay USA runs on a bet most of the mortgage industry won't make: skip the résumé filter that rewards prior experience, and screen for coachability instead. "It is very difficult to undo years of experience or process, or even, quite frankly, mistake," says the company's SVP of Human Resources, on why NewDay would rather train someone from zero than untrain them…