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Fixed Ops Roundtable

Ted Ings

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

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  1. Ed Roberts: 30,000 Mobile Service ROs and No Tech Shortage 21:12
  2. Mike Steinmetz: How Dealerworks Is Cutting Payment Costs and Saving Time for Dealers 19:35
  3. Dean Martin & Richard Lupo: How AI Smart Glasses Are Boosting Service Approvals 19:42
  4. Erik Zuniga: How ALLDATA Is Getting AI Right for Technician Diagnostics 15:41
  5. Tyler Stephens: How Dealers Can Modernize Last-Mile Parts Delivery 14:59
  6. Kaylee Felio: How to Reduce Obsolescence in Your Parts Department 14:17
  7. Paul Elliott: The Dealership Mistakes That Turn Into Expensive Claims 20:20
  8. Dave Anderson: The Scheduling Fix Behind a 20-30% Revenue Increase for Dealers 19:47
  9. Andrew Lee: How Alpha Drive AI Beat a Traditional BDC 20:23
  10. Tej Soni: How This AI Could Recover up to $10K a Month in Lost Service Revenue 17:26
  11. Matt Leone: How DriveCentric Connects Sales and Service to Recover Lost Profit 20:14
  12. Robert Wooden: The Blind Spot Costing Dealers Warranty Dollars 17:03
  13. Misty Tippets: The #1 Reason Dealerships Buy AI and Get Nothing From It 18:05
  14. Erik Zuniga: Why Your Dealership Is Invisible to Today's Car Buyer 11:13
  15. Gabe Schiffer: From $500K to $1M in 60 Days with Siro AI 16:02
  16. Melissa Terrell: You're Losing Service Customers To Reviews You Haven't Read 16:53
  17. Kim Saylor: What CDK's 2026 Service Advisor Report Reveals About Your Dealership 12:52
  18. Chase Southwick: How Northwood Students Run America's Biggest Outdoor Auto Show 18:40
  19. Karl Murphy: The New Mobile Service Model Dealers Are Using to Hit $750K a Year 21:37
  20. Chris Austin: The Leak in Your P&L That Selling More Cars Won't Fix 16:40
  21. Matt Leone: The CRM Lie That's Costing Dealers Millions 20:15
  22. Ari Polakov: How Flai Turned 30,000 Missed Dealership Calls Into Booked Appointments 17:18
  23. The AI Built Exclusively for Parts Departments Is Here with Kyle Johnson, Redline Connect 17:32
  24. Fixed Ops at Full Speed with Bill Demaree 8:59
  25. How This PR Agency Builds Brands That Dominate Across Automotive with Laurie Halter 7:43
  26. Why Fixed Ops Is About to Carry the Entire Dealership with Dan Shine 5:09
  27. The University That's Quietly Reshaping the Auto Industry with Kent MacDonald 8:10
  28. The Phone Call That's Worth $1,500 to Your Dealership with Anthony Giagnacovo 7:02
  29. Inside DART: The Program Lithia's CEO Is Betting the Next 80 Years On with Diego Rojas 6:56
  30. From Ford Technician to 5 Dealerships: What the Industry Is Missing with Luke May 6:54
  31. The AI Search Wake-Up Call Every Dealer Needs to Hear in 2026 with Brian Kramer 8:15
  32. Eliminating Wholesale Credit Risk: A Fixed Ops Roundtable Conversation with Dave Schell & Tully Williams 19:05
  33. The Fixed Ops Trust Gap: How Advisor Processes Are Costing Dealers Retention with Spiro Morogiannis 27:14
  34. How Dealer Pay Is Reshaping Dealership Payments, Compliance, and Risk Management with Travis Siebert 16:24
  35. How ALLDATA Is Changing Fixed Ops Through Better Data and Workflow with Erik Zuniga 17:04
  36. How Alliance Dealer Solutions Helps Dealerships Operate at Their Highest Potential with Brandon Hall 22:29
  37. The Myth of Fixed Costs: How Dealers Are Overpaying Without Realizing It with Steve Thompson 18:50
  38. How PayJunction Is Helping Dealerships Create Frictionless Payments in Fixed Ops Without Hurting CSI with Randy Modos 19:35
  39. What High-End Hotels Know About the Service Drive That Dealers Don’t with Joel Furno 23:28
  40. Service Retention Study: How BG Products Helped Dealers Increase Retention by 32% with Rob Leary 12:29
  41. The Warranty Money Dealers Are Leaving on the Table (And How to Get It Back) with Robert Wooden 19:06
  42. Why Fixed Ops Will Decide Who Wins in Automotive Retail in 2026 with Steve Greenfield 21:02
  43. The Hidden Risks Lurking in Today’s Dealerships (And How Smart Dealers Protect Themselves) with Paul Elliott of IOA 18:42
  44. The 3–5 Metrics That Matter Most in Fixed Ops (And Why Everything Else Is Noise) with Pete Carusone & Ed Roberts 22:36
  45. Why Video MPIs Are Now Table Stakes in Fixed Ops with Joe Shaker of TruVideo 25:35
  46. Why Fixed Ops Velocity Is the Missing Link in Dealership Profitability with Tej Soni 21:11
  47. The Future of Automotive Talent Inside Northwood University with Ed Roberts and Maureen Martin 5:46
  48. The Future of Fixed Ops: Technicians, Warranty, and AI with Curtis Gardner and David Reinicke 5:44
  49. The 90,000 Opportunity: What Brian Benstock Wants Every Dealer to Understand 6:48
  50. Why The Industry’s Next Leaders Will Come From Programs Like These With Mike Cavanaugh and Dr Matt Bennett 6:50