TechCentral
Vodacom Group’s Mohamed Sami on the agentic future
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Mohamed Sami, group chief information officer at Vodacom, says autonomous AI agents that resolve customer problems without handing them to a human are the next big shift in customer experience – and that it is closer than many think. Speaking on TechCentral’s Meet the CIO podcast series, brought to you by NTT DATA, Sami said Vodacom’s chatbots and voice bots already handle a considerable share…