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Creating Disney Magic

Lee Cockerell and Jody Maberry

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

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Episodes

632 episodes

  1. Avoid an Us Versus Them Mentality 15:20
  2. Pay Attention to Everything 13:51
  3. Host Your Own Mastermind 16:11
  4. Get People In The Room To Solve Problems 16:28
  5. Leaders Do Their Homework 14:15
  6. Be Candid and Save Time 14:42
  7. Become a Better Leader 13:19
  8. Honoring Heritage Doesn't Mean Staying The Same 14:20
  9. Can Your Operation Keep Your Promises? 16:01
  10. Little Problems Become Big Problems 15:30
  11. Take a Position of Leadership on Safety 15:24
  12. Be a Good Role Model 15:18
  13. Advice for College Students 15:07
  14. Get Out and Walk the Front Line 15:35
  15. Use Customer Service Standards 14:48
  16. The Real Cost of Turnover and Retention 14:30
  17. How to Stay Curious in a World of AI 14:01
  18. You Know What To Do, Now What 13:23
  19. Service Recovery Leads to Loyal Customers 15:12
  20. Encourage Your Team to Take Ownership of Problems 14:35
  21. Talk About Service Recovery With Your Team 15:51
  22. Does Self-Confidence Improve Customer Service? 14:26
  23. Dealing with Stress 23:51
  24. Hire the Right People 21:03
  25. You Are Putting on a Show Every Day 12:58
  26. Building Trust After Layoffs 12:48
  27. Leadership Lessons from Walt Disney 20:21
  28. Leadership is Not About a Title 18:17
  29. Getting Buy In to Deliver Better Service 13:27
  30. Experience and Exposure Create Opportunity 24:46
  31. You Must Enforce the Rules Even For High Performers 13:38
  32. Serving Internal Customers 16:44
  33. Have the Courage to Speak Up 13:45
  34. Getting Buy-In for High Standards 15:36
  35. Leading Through Anxiety in the Workplace 15:31
  36. How to Work with a Micromanager 11:58
  37. Leadership is Getting Harder 17:00
  38. Inspiring an Unmotivated Team 13:39
  39. Handling Unexpected Challenges 13:40
  40. Be Candid on What You Believe 13:36
  41. Be Able to Explain What You've Learned 17:45
  42. Inspiring People to Take Action 15:10
  43. You Know What You Need to Do 13:22
  44. Find Your People and Take Care of Them 26:58
  45. Knowledge is Currency 25:18
  46. Being Nice is Good For Your Career 17:08
  47. Make it About Experience Not Price 19:51
  48. Get Your Opportunity Through Persistence 17:23
  49. Train for Anticipated Problems 16:53
  50. Serve Customers By Saving Time 16:43