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Outside-In

IST Management

IST Management Services, the US's largest independent privately held IFM. For the past 20 years, the Process Outsourcing industry has changed dramatically. This podcast is about those people affecting that change and to provide a view inside the decisions that are being made to ensure that companies and law firms are receiving the latest and greatest support when outsourcing their office support services.

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Episodes

49 episodes

  1. Who Answers the Phone at 2 AM? Redefining the Technology Partner 34:34
  2. Who's Keeping Up So You Don't Have To? 30:47
  3. Seen and Heard: What True Client Partnership Actually Looks Like 38:46
  4. From 6 Million Documents to Doable: How AI and Managed Review Changed Everything 30:58
  5. Stop Reacting to Litigation: Save Money Before the Case Starts with IST's Discover-E 36:53
  6. Enhancement, Not Replacement: The Human Side of AI in eDiscovery 23:59
  7. The Blueprint for Dependability: IST's Three Pillars for Exceptional Client Services 33:43
  8. No Surprises: How Great Implementations Protect People, Trust, and Reputation 30:59
  9. The Method, the Playbook, and the War Room: How Creativity Drives Customer Service in IT 35:18
  10. What Are You Afraid Of? The Strategy and Cost of Comprehensive Mail Security 33:52
  11. The Five-Star Office: Cultivating Workplace Experience with Heart and Hospitality 30:56
  12. Digital Depositions: Unlocking Control and Security with Advanced Tools 28:06
  13. The Art and Logic of eDiscovery: Navigating Managed Review for Cost Savings and Defensibility 28:17
  14. Adding Tomorrows: Why IST is Passionate about Cystic Fibrosis Awareness 34:37
  15. Streamlining eDiscovery: How IST Saves Time, Costs & Complexity 22:28
  16. Seamless Meetings, Smarter Workplaces: The Future of Corporate Hospitality 34:34
  17. From Collection to Courtroom: How IST Leads in Forensic Innovation 28:18
  18. Beyond the Myths: How AI is Empowering, Not Replacing, Professionals 23:20
  19. Streamlined, Secure, and Scalable: Digital Mail's Role in Modern Business Compliance 37:52
  20. AI, Soft Skills, and the Future of Training: A New Era at IST 27:43
  21. Revolutionizing Package Management: How IST's Smart Solutions Are Shaping the Future of Mail in Education and Beyond 24:54
  22. AI Tools Shaping the Legal Industry 30:25
  23. Disrupting the Legal Space: The Rise of AI in eDiscovery 23:23
  24. Competitive Mail Services: Rebuilding Package Distribution at Loyola University 21:58
  25. Inside Cybersecurity: Unmasking Human Error & Safeguarding Your Data 43:57
  26. Charles Riddervold: IST's New Partnership with PaYS (Partnership for Your Success) 22:24
  27. Sydney Ayers: Beyond Resumes: Connecting Candidates to Careers 36:27
  28. AI in Litigation: What to Know and How to Talk About It 28:12
  29. Mastering Chaos: IT Service Management for the Modern Enterprise 34:24
  30. IST Suite's Operational Super Power 25:26
  31. Simplifying Partnership with IFM 18:23
  32. Moving to Digital Mail: How It's Done and Why It Matters 30:53
  33. Faster, More Secure Package Services 23:52
  34. The FM Boost of a National Partner 24:11
  35. Controlling eDiscovery Cost 17:14
  36. Forensic Truths and Myths for Criminal and Civil Investigations 24:21
  37. The World of Hospitality with Maggie Cantalupo 33:45
  38. Managing the Review: How Senior Project Manager Sherry Godfrey Leads a Team 27:44
  39. The World of Litigation Support 22:48
  40. Outside - IN - IST's Managed Review with Nicole Fryson & Denika Thomas 33:56
  41. IST's Kiosk Application and Smart Locker Technology 26:36
  42. How Space Planning Assists In Managing Workspaces 17:12
  43. Integrated Facilities Management vs. Facilities Management 19:49
  44. Transition of Virtual Managed Review 18:44
  45. Digital Forensics and Safe Guarding Company Information 15:15
  46. Seamless SmartLocker Integration 8:35
  47. How Depositions Have Changed 23:40
  48. When A City Shuts Down 28:05
  49. Legal Solutions 22:42