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Customerland

mike giambattista

Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.

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Episodes

164 episodes

  1. When Content Becomes Code Who Controls Quality 39:37
  2. Stored Value Meets Agentic Commerce 43:43
  3. Gift Cards Are Becoming Branded Currency And That Changes Loyalty 48:38
  4. How Target Designs Trustworthy Shopping Across Every Touchpoint 33:39
  5. What If Customer Loyalty Starts After Checkout 36:08
  6. Emotional Loyalty In 2026 28:37
  7. What If Your Fastest Growth Lever Is Inclusion 35:16
  8. Customer AI, Not A Call Center 40:54
  9. How Retail Media And Loyalty Connect In Store 40:05
  10. From Workflow To Blueprint: How Pega Reimagines Processes 38:25
  11. The New Rules Of Subscriber Loyalty 36:09
  12. Designing Trustworthy AI For Real Customers 32:48
  13. Building A Resilient Career While AI Rewrites The Rules 35:18
  14. Your Average Shopper Doesn’t Exist 29:56
  15. Coaching AI, Leading Humans 43:40
  16. Trust, Agents, And The Future Of Work 31:11
  17. Sensorized Stores, Smarter Retail 31:53
  18. Retailers Can Now Sense, Predict, And Act In Real Time 43:21
  19. Smart Carts, Real Revenue 34:02
  20. How AI Loyalty Transforms Grocery And Retail 25:21
  21. If Agents Shop For Us, Who Decides What To Trust 30:10
  22. How To Escape “Good Enough” And Win On Outcomes 37:08
  23. When Loyalty Becomes Media And Data Becomes Railroads 39:56
  24. Who Owns Trust When Machines Choose 37:38
  25. If CX Is Everyone’s Job, Who Leads? 34:44
  26. Designing AI that Earns Trust and Relevance 37:02
  27. Skepticism, air cover, and the new playbook for insights teams 50:28
  28. If AI agents run retail, who keeps thinking? 35:44
  29. The Tao of Leadership: Bridging Technology and Human Creativity in the AI Revolution 30:33
  30. The $15 Billion Product Experience Challenge 28:57
  31. Personalization First: The Secret to Customer Loyalty 36:30
  32. What Happens After You Click "Buy"? 29:37
  33. Measuring What Matters in Retail Media 46:07
  34. Retention Over Acquisition: The New Subscription Paradigm 30:40
  35. Beyond the Shiny Object: How AI is Transforming Retail Operations 37:49
  36. When Empathy Burns Out: The Hidden Cost of Compassion Fatigue 39:12
  37. Optimizing the Leaky Bucket: Customer Retention in Uncertain Times 29:27
  38. AI's Double Impact: Converting Data into Customer Insights 33:22
  39. Predictive Consumer Intelligence: How Resonate Delivers 300% ROI 27:35
  40. How TP USA is Transforming Customer Experience with AI 39:27
  41. Data Breaches and Broken Trust 28:15
  42. What Transaction Data Reveals About Our Economic Future 29:46
  43. Customer Experience as a Force for Good 22:56
  44. How Pega Is Reimagining Customer Engagement Through Agentic AI and Automation 42:22
  45. There's a Visual Revolution in User Journey Analysis 38:31
  46. Made Right Here: The Psychology Behind America's Most Patriotic Brands 32:32
  47. Emotion vs. Metrics: The True Currency of Customer Loyalty 31:46
  48. The Art and Science of Smart Planogramming 27:32
  49. Futurescape: What Comes After Apps, Ads, and Algorithms 1:09:41
  50. The Guts of Great Customer Experiences 35:37