Mastering Interviews
Mastering Interviews
This document outlines a training program focused on selecting and interviewing top talent, particularly within the hospitality industry. It highlights key traits of great hospitality talent such as communication, problem-solving, and a growth mindset. The training emphasizes the importance of structured interviews for consistency and fairness, introducing the STAR method (Situation, Task, Action, Result) as a technique for asking deeper, more effective questions. Furthermore, it covers candidate evaluation through a scoring matrix, provides sample interview questions tied to specific talent traits, and identifies red and green flags to look for during the hiring process, all aimed at building confidence in hiring decisions and ultimately creating stronger teams and a better guest experience.