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Human Centered Experience

Hitesh

Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow.

#cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #design

About the Author:

I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy.

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Ideas, Comments and Suggestions on [email protected]

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Episodes

23 episodes

  1. EP23 - Data Structure & Service Design 10:58
  2. EP22 - Data visibility for Transformation 9:59
  3. EP21 - Procure to Pay & Service Design 9:30
  4. EP20 - The Role No One Owns 10:03
  5. EP19 - The 2-Second Advantage and 3 CX Lessons from Formula1 9:59
  6. EP18 - CX First 11:10
  7. EP17 - Your Customer isn't Your Consumer 13:19
  8. EP16 - The Experience Helix 13:18
  9. EP15 - Human is the new Luxury - The 2-tier CX Economy 10:12
  10. EP14 - Legal & CX 10:17
  11. EP13 - Digital Transformation & CX 21:44
  12. EP12 - Finance & CX 17:37
  13. EP11 - Supply Chain & CX 7:54
  14. EP10 - Service Design - The Invisible Architecture 8:09
  15. EP09 - The Invisible Handshake 7:33
  16. EP08 - Beyond Surveys : AI-Driven Sentiment Analysis 8:56
  17. EP07 - How Credit Card Companies Must Reinvent CX in the Age of Agentic AI 10:07
  18. EP06 - What happens when AI agents stop 'Impulse Buying'? 11:26
  19. EP05 - Monopoly of Misery : Why Government CX fails (and how to fix it) 8:47
  20. EP04 - The Death of the Service Blueprint: Architecting Your Organization’s "Digital DNA" 10:22
  21. EP03 - The American Express Paradox 9:00
  22. EP02 - Why Your Beautiful Customer Journey Map is Failing 14:35
  23. EP01 - Netflix Didn’t Buy Content. They Bought a Failed Customer Experience. 8:56