CommerceAI

Ian Jindal

CommerceAI explores how artificial intelligence is reshaping commerce in direct-to-consumer sectors - retail, grocery, hospitality, leisure, and entertainment. We take a board-level commercial view, evaluating AI's impact through the lenses of the customer's autonomy (CustomerAI), product development (ExperienceAI), efficiencies and capabilities (CapabilityAI) and the business-changing impact for shareholders (StrategicAI). In each episode, senior operators and builders share the experiments, decisions and trade‑offs and paths of progress... This podcasts keeps the human and retailcraft amidst the technological advancements.