The Agentic Operating Model
Marc Walker, Affan Burki, Wout Helsmoortel
The Agentic Operating Model is a podcast about how organizations get work done, and what changes when AI agents start doing part of it. Marc Walker, Affan Burki and Wout Helsmoortel bring three lenses (architecture, operations and experience) to the questions that decide whether AI sticks: decision rights, governance, accountability, and how work is divided between people and agents. Each episode starts with problems you'll recognize, then gets practical. No model launches, no hype. For transformation leads, COOs, architects and anyone asked to implement AI without a clear structure for it.
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Marc Walker Marc is an enterprise architect, ontologist and operating model specialist. He worked on his first operating model in 1998, back when it was still called a management system, and has since designed operating models and architectures for organizations such as AstraZeneca, Credit Suisse and Lloyds Bank, and for public bodies includin